Sverige
Orders
At Duro, ordering products is simple and convenient. We offer secure payment through Klarna.
Please note that colour reproduction may vary between screens, and we cannot guarantee that the actual colour will match what you see on your device. If you are unsure, we offer the option to order samples of all our wallpapers.
For additional wallpaper orders, we cannot guarantee that the rolls will come from the same batch or dye lot.
If, for any reason, we are unable to fulfil your order, we will contact you promptly. In such cases, we will offer an alternative solution wherever possible.
Prices and fees
Prices are stated in Swedish kronor (SEK), including VAT at the applicable rate. VAT on taxable products is currently charged at 25%.
If you, as a customer, fail to collect your order as agreed, Duro will charge a handling fee of SEK 500, including VAT. This fee covers the shipping and administrative costs incurred.
Offers and promotions advertised on www.durosweden.se are valid while stocks last, unless otherwise stated in connection with the offer.
Products and range
All products offered on www.durosweden.se are designed for the Swedish market and comply with relevant Swedish environmental and regulatory standards.
Duro sells a selection of wallpapers, wallpaper samples, and lining or renovation wallpapers through its webshop. For more information about delivery terms, please see the Delivery section.
The product images shown on www.durosweden.se are intended to represent the product’s colour, pattern, and characteristics as accurately as possible. However, as colour reproduction may vary depending on the type of screen used, we cannot guarantee that the colours shown will exactly match how they appear on your display.
Payment
We use Klarna as our checkout provider. This means that your personal data, such as contact details and order information, may be shared with Klarna when you access the checkout, in order for Klarna to process your purchase. Any personal data shared is handled in accordance with Klarna’s own privacy policy.
Delivery
Products are delivered as follows: wallpaper samples are sent to the delivery address provided at the time of ordering. All products are stocked by Duro. However, if any item in your order is out of stock, we will notify you.
Duro offers free shipping within Sweden on all products. Estimated delivery times are provided below. If your order includes out-of-stock items, delivery may take longer than usual. In such cases, the order will be shipped once all items are back in stock.
Delivery is normally completed within two to three business days (excluding public holidays) from the date the order is placed. Please note that delivery times may be extended for remote locations or areas outside the standard distribution network.
In the event of a significant delay, you have the right to cancel the agreement at no cost.
Risk during transport
Risk for the goods passes to you as the customer once the shipment has been delivered. This means that Duro bears the transport risk until the goods have reached you.
Right of withdrawal
If you enter into this agreement as a private individual, you have the right to withdraw (cancel) the contract in accordance with the Swedish Distance Contracts Act (2014:14). This right does not apply to customers acting in the course of business.
The withdrawal period is 14 days and begins on the day you receive your order. To exercise your right of withdrawal, all items included in the order must be returned in unchanged condition. This means you may only handle the products to the extent necessary to examine them.
In accordance with applicable law, if you choose to withdraw from your purchase, you must return all items in the order to Duro and cover the cost of return shipping.
Once the returned products have been received by Duro, a refund will be issued excluding shipping and handling costs. If fewer items are returned than originally ordered, only the value of the returned items will be refunded.
Exceptions to the Right of Withdrawal
Please note that the right of withdrawal does not apply to products that have been specially made or customised at the customer’s request, or otherwise given a personalised character. This includes:
Samples, such as wallpaper samples (the fee of SEK 25 per sample is an administrative charge rather than payment for the product itself)
Made-to-measure wallpapers produced according to the customer’s specific requirements and dimensions
Complaints and warranty
If you have purchased a product as a private individual, you have the right to make a complaint if the product is defective in accordance with the Swedish Consumer Sales Act (1990:932). The right to make a complaint covers original defects and is valid for three years from the date you received the product.
This right also applies to defects that arise during transport to you. A product that deviates from what was agreed between you and Duro, or otherwise shows faults, may also be considered defective. Damage caused by the customer is not regarded as an original defect.
Inspection Obligation
As a customer, you are responsible for inspecting the goods upon delivery. This means that you should promptly check that you have received the correct items, that all wallpaper rolls are from the same batch or dye lot, and that there are no visible defects. If anything is incorrect, you must contact Duro as soon as possible.
If you have hired a contractor but placed the order yourself, it is important to note that the inspection obligation still rests with you. Any consequential costs, such as labour expenses, are not reimbursed in accordance with applicable law.
If you report a defect more than six months after receiving the product, you are responsible for demonstrating that the defect was present at the time of delivery. Duro therefore strongly recommends inspecting products immediately upon receipt and reporting any issues without delay.
In the case of a valid complaint, you are primarily entitled to have the defect remedied or to receive a replacement product. In certain cases, you may also be entitled to cancel the purchase and receive a refund. The cost of returning a defective product will be covered by Duro, as you should not incur expenses due to a faulty item. Please note that you are expected to minimise any costs arising if a product proves to be defective.
Refunds are processed only after the returned goods have been received and approved by Duro.
Contact for Complaints
To return defective wallpaper, please contact Duro via the contact information you find on our site.
Once the goods have been returned, the refund will be issued only after they have been received and approved by Duro.
Returns
Faulty samples cannot be returned. Duro recommends that you always pack products in the same way and using the same packaging as when they were delivered to you. If products are inadequately packaged and become damaged during return transport to Duro, you as the customer are responsible for the damage.
When returning products, you are responsible for ensuring that they reach the store (collection point) or Duro in undamaged condition.
Reservations
Duro reserves the right to cancel the agreement if the customer has acted in bad faith, for example by taking advantage of errors that the customer knew or reasonably should have noticed, such as incorrect pricing or quantity information on www.durosweden.se. In such cases, the customer is not entitled to any damages or other compensation from Duro.
Duro also reserves the right to amend the content of www.durosweden.se without prior notice, including but not limited to product range, prices, and promotions. However, such changes will not affect agreements already concluded between Duro and the customer.
Force Majeure
In the event of government action or inaction, new legislation, labour disputes, war or threat of war, major disruptions to public order, sabotage, extreme weather conditions, fire, explosion, natural disasters, accidents, or any other circumstance beyond Duro’s control that could not reasonably have been foreseen or overcome, Duro reserves the right to postpone the fulfilment of its obligations under the agreement or to withdraw from them entirely.
Other
In the event of price fluctuations or other trade disruptions, such as shortages of raw materials or essential components, where Duro cannot reasonably be expected to fulfil its obligations under the agreement, Duro reserves the right to cancel the agreement. In such cases, the customer is not entitled to any damages or other compensation.
Duro also reserves the right to cancel the agreement in the event of significant changes in taxes or fees that materially affect the terms of the agreement. In such cases, the customer is not entitled to compensation.
If a delivery delay occurs due to circumstances beyond Duro’s control, Duro shall not be held liable for any damage resulting from such delay. In such cases, the customer is not entitled to compensation unless otherwise agreed or required by mandatory law.
Duro routinely reports all cases of fraud and attempted fraud to the police. Duro is not responsible for any damage or issues affecting the customer’s software or hardware arising from the use of external links published on www.durosweden.se.
If there are discrepancies between different versions of written material, the most recently published version shall prevail. This does not apply to information that is clearly incorrect or misleading when comparing versions. Duro reserves the right to correct typographical errors.
All material published on www.durosweden.se, including software, logos, audio files, trademarks, text, and images, is protected by intellectual property rights. This means that the material may not be used without permission from the rights holder. It may not be copied or transferred to third parties without Duro’s written consent.
All information on www.durosweden.se, regardless of format, is published for informational purposes only, to enable visitors to use the webshop. Duro is therefore not liable for any consequences or damages arising if this information proves to be incorrect or is used for purposes other than those stated.
Any disputes arising from these terms and conditions shall be settled by Swedish courts.
Duro and its collection points follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).